PurposeThis study investigates how customers perceive corporate social responsibility (CSR) efforts by banks during times of crisis. particularly following the COVID-19 pandemic. It focuses on the authenticity and alignment of CSR actions with customer values and examines how these perceptions influence trust. commitment. https://www.diegojavierfares.com/super-super-Scratch-Dent-Sandusky-30-Steel-Storage-Cabinet-With-3-Fixed-Shelves-Putty-hot-choice/